Jira installation failure

Question

Hi I have just bought license for Jira Software but the installation fails every time. I have tried with different versions with no luck. The installation progress for a while and then a warning sign pop up with no visible message and installation fails. Can anyone help?

Product: JIRA Software (Server) 10 Users: Starter License

PC Configuration: Win 10 64 bit

Version tried so far: 7.12.1, 7.12.0, 7.11.2, 7.12.1

Irfan Mazli Mazuki · Answer

Hello @S R Mahmud,

That is odd on how the issue is occurring in the different JIRA versions. This certainly suggests that the root cause is an environmental factor. Let's try performing a fresh installation of JIRA 7.12.1. Please ensure the platforms used (e.g.: Database, JRE/JDK) are listed in JIRA 7.12 Supported Platforms page and perform the installation by following the steps stated in Installing Jira applications on Windows.

Kind regards,
Irfan

Nic Brough -Adaptavist- · Answer

Go to https://www.atlassian.com/software/jira/download and click on the drop-down next to the default selection, there's a "zip archive" on the list

S R Mahmud · Answer

Hi, Yes to both but no luck so far. Thanks for your reply