Can i create MTTR report in jira service desk?

Question

Can anyone help me to create MTTR report for business in jira service desk cloud?

Sandesh Shetty_fb9ccd · Answer

MTTR = (Sum of Business resolve duration of all issues) / Total number of issues

I want to do a graphical representation for this.

Sandesh Shetty_fb9ccd · Answer

@Nic Brough -Adaptavist-

MTTR = (Sum of Business resolve duration of all issues) / Total number of issues

Nic Brough -Adaptavist- · Answer

Possibly - you'll need to explain what MTTR is (I can think of eleven different things it might mean, nine of which might well apply to service desk) and what you want from it.