smartsheet + jira intergration error

Andre Musgrow

When trying to connect smartsheets to Jira we recieve the following error: 

An error occurredUnable to find a valid SSL certificate on the JIRA host. Please have your JIRA Administrator install a valid certificate (note that expired certificates are considered invalid).

Webserver server certificate has been renewed and is running the new wild card cert.

 

Angélica Luz

Hi Andre,

I would like to know if you already followed the steps provided on the documentation by Smartsheet:

- https://help.smartsheet.com/articles/2476656-jira-connector-firewall-setup-troubleshoot

In order to use the Smartsheet for Jira Connector with a Self-Hosted server, you will need to use a certificate from a trusted certificate authority, and the certificate must be valid. Some examples of when a certificate authority will be considered invalid are:

1. The certificate is not installed correctly.
2. The intermediate certificate chain is missing.
3. Certificate is from a trusted authority, but may be signed by an untrusted authority.

If your Jira server is publicly available, or your firewall is temporarily open, you can use a third-party SSL test tool (for example, SSL/TLS server assessment service provided by Qualys SSL Labs (www.ssllabs.com)) to check if your certificate has been installed correctly. If you notice any errors specifying the certificate is incomplete, you may need to contact the certificate supplier directly for assistance in resolving common errors, or for information on where to download missing or incomplete certificates.

IMPORTANT: Although your certificate may be installed correctly, it still may not be a certificate that is supported by Smartsheet. If you still receive the above error after you’ve checked your certificates, please reach out to Smartsheet Support.

You can also try to re-import the certificate and try to connect Jira and Smartsheet again.

Please, give a try and let us know how it goes.

Regards,
Angélica