Opening issues from email

Question

Hello,

I try to create issues from external email. What I did :

- crete a project for incoming issues : Tickets entrants / key: TICKETS

- adjust Issues > Mail > Incoming mails

- set Notification scheme to Tickets (system default)

- create a Google redirection from tickets@quod.ch to jira@quodsa.atlassian.net

- send an email to tickets@quod.ch

Nothing happens...

I tested the Google redirection with another account, it's ok.

What is missing ?

Thanks,

Marc

Patricia Wiebe1 · Answer

Do you have a service set up that watches your email address and retrieves mail when it finds some?

see...  http://confluence.atlassian.com/x/uAESCw

Andrew Frayling · Answer

Hi Marc,

I don't think you can create issues from email with OnDemand. You should be able to reply to a JIRA notification to create a comment on an existing issue, but I don't think you can create new issues.

From http://confluence.atlassian.com/display/AOD/JIRA+Administrator's+Guide :

"JIRA OnDemand includes a mail service configured to create issue comments from replies to JIRA notifications. Setting up a JIRA service to create issues and comments from an external POP/IMAP server is not currently supported."

If you manually create an issue in JIRA to trigger a notification and reply to the notification does that create a comment from the email?

Hope that helps?

Andrew.