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Email notifications stopped working

Dmitri Abrosov [Teamlead]

Suddenly notifications stopped working. Here is one example:

Using notifications helper I see that I receive notifications on comments in particular issue. After I add a comment I see new emails in Mail Queue which are sent. But they are not delivered into my inbox.

I enabled DEBUG logging level for outgoing mail but in atlassian-jira-outgoing-mail.log there is nothing. Looks like messages are not sent.

Sending test message works well. Any ideas?

Accepted answers

Dmitri Abrosov [Teamlead]

Resolved.

All comments

Dmitri Abrosov [Teamlead]

Resolved.

walter.marckx

What was the solution? Email notifications stopped working here...

Dmitri Abrosov [Teamlead]

Hi Walter,

The problem was that the email address in Jira Project was different from email in Outgoing Mail (different domains).

The mail server configured in SMTP forbade sending mail from other domains. After entering the same email address in Jira Project and Outgoing Mail the problem was resolved.

Bill Stockbridge

Is the notification helper down for everyone? image (1).png

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