JIRA Health Check returns application link error when the application link is working

Knut_Luebke

Dear support-team,

i´m checking out JIRA v. 7.12.0 with Confluence v. 6.11.0 in our test-environment.

The JIRA health check report always an application link error.

 

 

The only application-link that we have is the connection to confluence and this is working fine.

Application-link from Confluence to JIRA

Application-link from Confluence to JIRA

 

A new created link from an jira-issue to a confluence-page is working fine. Already exists links are also working fine.

I think the problem that u can found here https://jira.atlassian.com/browse/JRASERVER-65610 is similar. But I like to report the problem again, because the status of the link obove is already "resolved".

 

Kind Regards

KNL

Keri

Hi Knut, 

 

Can you check that you have the latest version of the Atlassian Troubleshooting and Support Tools add-on installed?

 

In addition, there's another bug open here which may be related: https://ecosystem.atlassian.net/browse/APL-1364 to find out if this is the case for you, further debug logging needs to be enabled. 

1. Navigate to Administration > System > Logging & Profiling 
2. Click Configure logging level for another package.
3. Fill the form as follows:

• Package name: com.atlassian.applinks
• Logging Level: DEBUG

When this is enabled, the logging will appear in the atlassian-jira.log under the <Jira Home>/log directory and you can see if you receive the same error message. 

 

Cheers, 

Keri