I recently purchased the Jira Software license key, when I try to update in my Jira product it says the license key is expired. Please help.
Hi Vinod,
I can confirm your starter license is valid and shouldn't be causing you any issues.
I've gone ahead and created a ticket for you with our Advocates team where they can verify if there are any issues with your license. Have a look at your email in a few minutes for that ticket number.
Regards,
Shannon
Hi @Vinod Belkar,
did you update the licence key on your Jira instance after you purchased it ? If not, you will need to do this before upgrading, as explained in this link.
Once you have a valid licence, you can start the upgrade process.
Let me know if this helps,
--Alexis
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