emails are getting stuck into queue.

Question

Hi All,

I have created two rule using Jira automation add-ons. One is when an issue created send automated mail, it is working fine. Another is when a comment is added to issues when the request type is "Support" then send an automated mail to the selected groups and also some email id I have put there.

But the receiver doesn't receive any mail from JIRA. I also check the rule log where a rule is executed successfully.

Then I searched email queue where I found that mails get stucks into the error queue.
when I resend all the emails from the queue again email get stucks.this is happens repeatedly.

I'm confused about why emails are not sent for one rule, As the configuration for both is same.

Any solution to this?

Keri · Answer

Hi there,

If this is happening to only only type of email, there may be an issue with the content of the email or the intended recipients.

If you change the content of the email body or the users, that this is sent to, is it sent?  That may narrow down where to look.

You can also turn on email debug logging under the Logging & Profiling page. This will output logging to the JIRA Home Directory/log/atlassian-outgoing-mail.log This may show any specific error messages which are logged, to help figure out what may be wrong.

Cheers,

Keri

AKSHAY THAKARE_p8riaz · Answer

Hi, @Grigory Salnikov thanks for the suggestion.

Actually, the problem is with the only one rule why not with another one.

As I have created Two rule using same add-ons both executed successfully as shows in audit log but in error queue email related to only one rule are getting stuck while email related to another one is getting sent to recipients.

Grigory Salnikov_0hffsd · Answer

Hi!

Please, check the following question and the answers provided below:

JIRA notification mail stuck in queue

It may be of help, but if it's not, get back to us.