Admin account deactivated without any reason in jira cloud. Could you help us?

Question

Hello,

In our company we want to adopt jira cloud. After two days configuring accounts, projects, workflows, etc, my account was deactivated without any reason. Currently am the only admin (I didn't have time to add more admins before the deactivation). So we can not move forward with the configuration and the adoption of the tool.

We are very concerned about this random deactivation. Is this something we have to be concerned? This issues happen often in the cloud services?

We have opened tickets to the support team and we currently don't have any answer.

Someone here had the same issue in the past? If so, did you find a rapid solution?

Thanks,

Javier

Dave Zygadlo · Answer

Log a support ticket at https://getsupport.atlassian.com

Stanton Chan · Answer

I recently saw this happen to one member of our team and it seems he has had that issue for two weeks now, but has not received any emails from the support team. Is there any way to expedite that?

Javier Martinez Barriga · Answer

Thanks Nic for the answer. The support team is currently answering us and as an alternative they will give admin permissions to other account of my org to move forward. They will also continue investigating why my account is not active.