Automatically create an issue in JIRA Software when issue is created in JIRA ServiceDesk

Question

Hello,

I am searching for a feature that allows me and my agents in JIRA ServiceDesk to decide which Issue in ServiceDesk will automatically be created in JIRA Software. I know it is possible by clicking "create new linked issue" and choose the project in JIRA Software. Unfortunatelly our JIRA ServiceDesk and JIRA Software are running on different instances which doesnt allow me to choose the Software-Project.

Is there maybe a workaround or another way to solve this problem? Or is it mandatory to run JIRA Software and ServiceDesk on the same instance?

Thank you for your replies!

Cheers

Lars

Tuncay Senturk _Snapbytes_ · Answer

You can add a post function calling a REST service to raise ticket in your other Jira instance. You can use free Easy Integrations app to do that. You can write groovy script to filter which issues would call the REST API.

However, it is best to have both in single instance, this way both SD and SW issues will have a link automatically. Otherwise you should use some custom fields to hold the linking as well.

Lars Blaschka · Answer

Hi Victor,

thank you for your quick reply but thats not exactly what I am looking for. When the customers email their requests, ALL requests will be automatically created in JIRA ServiceDesk (and maybe Software when I configurate it like that?).

But I need a feature that allows me to decide which issue in ServiceDesk will be automatically created in JIRA Software. I dont want all the issues listed in ServiceDesk to also be listed in Software....

Victor Mutambuki · Answer

Lars,

Set up an email address to receive requests in your service desk.

receiving-requests-by-email-747602718.html

Victor