Conditions for transitions

Question

Hi all,

I have a conundrum I need help with.

We have an issue type of Bug.

Bug has a list of priorities that can be selected (Priority 1, Priority 2, Priority 3).

There's a free text field called "Downtime duration".

I want Downtime duration to only be a mandatory field if a user has selected Priority 1 and is trying to close a bug ticket.

That field doesn't need to be mandatory for Priority 2 and 3 tickets.

Is this possible?

Joe Pitt · Answer

Please mark the answer as accepted

QA McCann · Answer

Hey @Joe Pitt - thanks for the help on this - really appreciate it.

Joe Pitt · Answer

@QA McCann you can also use this technique for getting approvals from different roles. Have fields named something like group approval where you substitute group for the names. Then only allow the transition for someone in that project role and test to see the field isn't blank. I use a select Yes, No, N/A list. The transition should go back to the current status. After all the fields are not blank one or more transition become available  for the project admin, or other role, to move the issue along for more work, close it, or send it back to development for more work. In the send back option clear the voting fields.