User is successfully authenticated using his/her credentials but after this dashboard is not appearing. Its leads to loading dashboard forever but never get load.
there really isn't enough to go on here TBH. is it just the one user that is experiencing this? can you have them check other browsers? is there something unique w/ their connection as compared to other users that can access the dashboard? can they access Jira otherwise, e.g. boards, filter searching viewing issues etc?
Hi @saifintex saifintex,
the filters used in the dashboard must be shared with the respective user/group/project. If it is not shared, the dashboard can´t load the areas using the filters.
No User is able to access any url of jira
Can't able to access anything
Ok so this isn’t a “dashboard” issue this is a login access issue. I assume this is a new installation and something has gone wrong during the install. Are you the admin? I would suggest looking at the logs.
Unfortunately I won’t be much help here but if you can post a snippet of the logs where a login is being attempted then I can chat with other Champions to see if they can assist.
Hey Jack,
We were using JIRA for last couple of months already and each team member was able to do login and use it properly but no one is able to login into it and use it even admin user also.
Please let us know how to proceed further about same.
Regards,
SaifinteX
Check the logs
tail -f atlassian-jira.log
I will bet it shows something like
at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1596)... 26 moreCaused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested targetat sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:392)... 32 more
The problem is you haven't set an SSL cert - the jira webpage has no padlock in the address bar right?
It is built secure so looks for ssl.
That solved it for me.
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