Field 'customfield_10406' cannot be set. It is not on the appropriate screen, or unknown

Asha Kumari

I am using the Scriptrunner listener capability of Jira cloud version to update a field called 'Urgency' based on the value of the field 'Severity'. This is for a servicedesk project.

I checked the screens (actually there is only 1 screen for create, view, edit) and the screen has both of these fields. Yet, I am not able to update the field value and it keeps giving me the above error. I am running the script as a "ScriptRunner Add-On User"

Could someone please help me to point out where the problem is and how can I address this?

Roughly, this is how my script looks:

def projectKey = "PS"

def issueKey = issue.key
def issueType = ((Map)issue.fields.issuetype).name as String

if (issueType == null || issueType != "Bug") {
 logger.info("Wrong Issue Type ${issueType}")
 return
}

def fields = issue.fields as Map
def severityField = get("/rest/api/2/field")
 .asObject(List)
 .body
 .find {
 (it as Map).name == 'Severity'
 } as Map

def severityValue = (fields[severityField.id] as Map).value as String
def urgencyValue = "" as String


if (severityValue == "A" || severityValue == "B") {
 urgencyValue = "Critical"
} else if (severityValue == "C") {
 urgencyValue = "High"
} else if (severityValue == "D") {
 urgencyValue = "Medium"
} else {
 urgencyValue = "Low"
}


def urgencyField = get("/rest/api/2/field")
 .asObject(List)
 .body
 .find {
 (it as Map).name == 'Urgency'
 } as Map

def result = put("/rest/api/2/issue/${issueKey}") 
 .queryString("overrideScreenSecurity", Boolean.TRUE) 
 .header('Content-Type', 'application/json')
 .body([
 fields: [
 "{$urgencyField.key}": [
 value: "${urgencyValue}"
 ]
 ]
 ])
 .asString()

if (result.status == 204) { 
 return 'Success'
} else {
 return "${result.status}: ${result.body}"
}

 

Kristian Walker _Adaptavist_

Hi Asha,

Thank you for confirming this.

I can confirm that to set the value for a field which is not on screen that you will need to override the overrideScreenSecurity query paramater in the Rest call where you are setting the field and this will require the Script Listiner to be ran as the ScriptRunner Add On user. 

We have an example of how to set this paramter inside of our documentation example which is located here and you can use this as a reference for how to set this paramater. 

If this does not resolve the issue could you please try setting  the select list value using the syntax shown in the example code snippet located here.

This example can be ran on the Script Console and shows how you can update an issue and set a select list value on an issue.

You will be able to use this example in order to modify your script to set the select list field that you require.

If this response has answered your question can you please mark it as accepted so that other users can see it is correct when searching for similar answers.

Regards,
Kristian