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Jira license not being recognised

Support Moose

Hi there,

The internal Jira server was rebooted, after that when opening Jira it was asking for the config and license. But its not accepting the purchased license or even a eval license??

We linked Jira to a Postgre DB, and that is all there and working.

So just wondering how we can get it all linked up again?

Thanks

Andrea

Accepted answers

All comments

Shannon S

Andrea,

Can you show me what happens when you try to use the license? What error are you getting?

Regards,

Shannon

Support Moose

Hi Shannon, the above is the page where i need to enter the license, I am adding in the purchased license, and also trying an eval one, but neither will work.

Any thoughts?

Thanks
Andrea

Shannon S

Andrea,

Thank you for that. The error message is usually indication that there's more information in the logs about the issue here.

Could you tail the Jira server logs and attempt to trigger the error again and let me know what messages occur?

Can you also confirm what kind of server setup your instance is on and which version of Jira?

Regards,

Shannon

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