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I can not login to Jira Software after importing the restore Sql file to my Local DB

Christos Moysiadis · 2018-09-18T13:35:27+00:00

Hello everybody again, Quick info: * I'm trying to upgrade my Jira Software 7.3.5 to the latest version * I have configured as mentioned to test Env.* the Email notifications * dbconfig.xml * server.xml * I follow too this solution here : https://community.atlassian.com/t5/Jira-Core-questions/Test-Environment/qaq-p/318684…

Christos Moysiadis

Hello everybody again,

Quick info:

I'm trying to upgrade my Jira Software 7.3.5 to the latest version
I have configured as mentioned to test Env.
- the Email notifications
- dbconfig.xml
- server.xml
I follow too this solution here : https://community.atlassian.com/t5/Jira-Core-questions/Test-Environment/qaq-p/318684 (Mike Rathwell Jun 08, 2016)
I login in and i import the Restore backup file ( i can see the Addons of my real Jira Softw.)

Everthing is going fine until the moment that i'm importing the Restore Sql file to my test DB. Aaaaaaand i can't login !!!!! (while im using the user + pass from the real Jira (i have admin privileges )).

I have also tried to follow these instructions too.. https://confluence.atlassian.com/jirakb/unable-to-login-jira-after-restoring-from-backup-780864242.html but with no success

I can't think something else to do and also an appropriate question to search for!!!

Hope someone have already found a solution to this!

more info too from log file...

2018-09-18 12:41:13,838 http-nio-8085-exec-20 ERROR anonymous 761x62x1 vg8wbw 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login [c.a.c.manager.application.ApplicationServiceGeneric] Directory 'RV Crowd Server' is not functional during authentication of 'chmoi'. Skipped.

2018-09-18 12:41:13,838 http-nio-8085-exec-20 ERROR anonymous 761x62x1 vg8wbw 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login [c.a.j.security.login.JiraSeraphAuthenticator] Error occurred while trying to authenticate user 'chmoi'.

Accepted answers

Tinker Fadoua

@Christos Moysiadis Let me get to the office and I will send you couple links on what should be done before and after an upgrade.

Every Jira instance has an internal directory that can be accessed using admin credentials. Atlassian knee that after upgrades sometimes people can no longer access the application especially if they are using Crowd/AD/....

Your application admin should have those credentials somewhere so that he/she can access the app and then make some adjustments.

All comments

Tinker Fadoua

Hi @Christos Moysiadis,

How do you usually authenticate to JIRA? Did you try to log in using the admin account available in JIRA internal Directory? That one should work.

Best,

Christos Moysiadis

these two pics are from my server.xml file .... Is there any difference if i comment the one and uncomment the other?

@Tinker Fadoua sorry if i say something wrong ... im really new to the whole thing

Tinker Fadoua

@Christos Moysiadiswe all are learning, you are not saying anything wrong. From experience we avoid making changes to server.xml only if we are using some specific ports numbers otherwise we keep the file untouched.

The error from the logs is that JIRA can not talk to crowd is that correct? If yes you will have to log in using a localadmin account that is always available in JIRA Internal Directory. Once logged in you can make Crowd the primary.