SLA Time for resolve

Question

I need to create report for my  client  with time spent for resolve issue. With standard SLA in Jira Service Desk i can only show him time left to Goal, using to this colum Time to resolve. Does anybody have idea how to report time spent on issue? Mayby I can get this information from database? Does anybody made something like this?

Jorge Jerez · Answer

Thanks, we're working to develop something similar but getting the data directly from database

Tomasz Bryła_4u5jf5 · Answer

Hi @Jorge Jerez ,y

I created report with powershell using Jira REST API. Display your SLA ticket via REST API (yourjira.domain/rest/api/latest/issue/ISSUEKEY) and find SLA field, there are all needed information about sla time, like remaining time, spent time and SLA goal. Ofcourse you can use another language for create raport, I used PS becouse i know this language and it's realy easy to lern

Jorge Jerez · Answer

Hi did you resolved this problem? Actually we have the same