Slack /Jira integration - Priority Change

Question

I am using Jira server - 7.3.6 and Slack App - Jira Server Alerts.

I have configured the Jira webhook to include:

JQL: project = IT AND priority = P0

Issue

* created
* updated
* deleted
* worklog changed

and on Slack Jira server App config:

notifications On:

* ---> *

I am able to create a new Jira issue or close an existing issue with a P0 and have it report(comment) to the slack channel without issue.

The problem is when I have an existing issue and change the priority from something other than a P0 to a P0 it will not report this issue to the desired channel.

I have tried the JQL:

"project = IT AND priority changed to > P1" which did not work for anything other than creating new P0 issues.

Suggestions?

Lukáš Meitner · Answer

Hi guys, for everyone seeking an answer, according to https://developer.atlassian.com/cloud/jira/platform/webhooks/, priority is not supported variable in limited JQL for webhooks.

Shanta Nathwani · Answer

I've been testing my own integration. It seems to work exactly as I expect. Correct projects, correct priorities. I used Blocker, Critical and Major. Works as expected.

But I actually want just critical and blocker for the real channel. When I turn it on in the real, major issues are included when I look at the event log in the Slack integration for this test.

I also ensured that the link to the webhook is correct. Is it possible that because I have two separate ones, that there is some overlap?

tarakeswar_dubey · Answer

Same for us. I sense that this is a bug in WebHook integration.