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Is the Field Renderer for Comments different between tickets created via JIRA and Portal Channel?

Josh Berkey

I have run into an issue where the Wiki Style Field Renderer responds differently to tables pasted from Excel on tickets generated from the Portal Channel than ones generated via the JIRA Channel. If the ticket is created from the Portal, the table does not show up correctly, but if it is created from JIRA (the Agent view) it shows up the correct way.

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Angélica Luz

Hi Josh,

I've tested adding a table on a comment on Jira and then checked in the portal and it looks different, but I was able to see the table normally.

Screenshot 2018-09-18_14-21-55.png Screenshot 2018-09-18_14-22-13.png

If it's showing different from the above, can you please send us a screenshot?

Also, we have a feature request suggesting the improvement of Wiki Markup in Customer Portal:

- https://jira.atlassian.com/browse/JSDCLOUD-1693

Please, click on vote and watch to receive updates about the feature.

If you have any other question, please let us know.

Regards,
Angélica

Josh Berkey

Thanks for the response Angelica. The issue I have is within Jira Server and is different based on the Channel the ticket originates from. So if a ticket is created via the Agent view (JIRA Channel) that tables show up correctly like this:
JIRA Channel Comment.PNG

JIRA Channel.PNG
However, when a ticket is created via the Portal Channel and a comment is added via the Agent view this is how the table shows up:

Portal Channel Comment via Agent view.PNG Portal Channel.PNG

Angélica Luz

Hi Josh, sorry for the confusion.
I've searched here and this issue is actually a bug:
- https://jira.atlassian.com/browse/JSDSERVER-5762
On the bug it shows that it happens when using IE, if you are using another browser, please let us know.

Regards,
Angélica

Josh Berkey

No worries at all. We are using Chrome Version 68.0.3440.106

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