Missing resolution field in servicedesk automation

Question

This question is in reference to Atlassian Developer Documentation: Automation Rule Components

When trying to edit issue to select and change a field in an issue, we want to edit the resolution field so we can add the appropriate value

We cannot see this in our installation

Jira Service Desk Application 3.3.0

Thanks

Lewis Cook_vntdgk · Answer

@Christel you could setup a specific transition with a post function to set the resolution and make the service desk automation use that transition. You can set a condition on the transition to limit who has the transition as an option.

Will only really work if the automation is setting a specific resolution.

Torbjörn Richter · Answer

Setting the resolution with the automation trigger is sometimes a must. For instance, if you normally has a transition screen to set resolution upon closure you may have issues that are closed automatically if customer does not respond. if that happens a resolution has to be set as well which cant be done with a post-function since that would conflict with the transition screen.

If you build a Then option in automation that supports fields, how difficult can it be to add Resolution to that? oO/

Christel · Answer

Unfortunately, the workaround posted in this issue is for Jira Server, not Jira Cloud. Has anyone else come up with a better workaround?

Right now, I'm thinking of adding a status that is something like "Ready to Close" that will send a notification to me and another person, so we can go in the ticket, manually change the status and set the resolution. Not ideal, so I'm open to other ideas.