After changing the domain Jira keeps redirecting to the old domain, why?

dummy

Hello,

the Nginx proxy is updated, the Jira global configuration base domain is changed. The application links are updated.

But e.g. the dashboards are not working. If I try to edit or create on, Jira redirects to the previous domain. An error occurs, if I try to delete the dashboard.

What else have we forgotten?

Ralf

Daniel Eads

Hey Ralf!

Here's some things to double-check:

1. Nginx - you'd certainly be seeing other issues before this, but for sanity's sake just confirm the server_name directive in nginx's conf and run the reload command against the nginx service. "sudo service nginx reload" if you're on an init.d OS, or "sudo systemctl reload nginx.service" if you're on a newer system that uses systemd. I don't expect this to fix your issue - always just best-practice to confirm your reverse proxy before proceeding to application troubleshooting.
2. server.xml - confirm that the server.xml file in <jira-install>/conf/server.xml has the correct proxyName address. This should match what you've listed as the server_name in nginx. You must restart Jira for changes in this file to take effect. If you changed the file but didn't restart Jira, then restart Jira at the next opportunity when it won't heavily inconvenience your users
3. Base URL - you mentioned this is updated already but just confirm in Jira on the General Confirmation page that the base URL is the same URL in your server.xml file. If you're using HTTPS, make sure that the base URL listed in Jira also contains https/ and not just http.

Let me know how it goes!

Cheers,
Daniel