Auto populate text when replying to existing ticket (JSD Server)

Question

Hi,

We have recently upgraded JIRA SD from an old version 2.x to our current version 3.14.2 and we found out that a feature just got missing.

When we "Click to add comment" on an existing issue, we used to have auto populated text:

Hi [reporter]

- [Person Triggering the comment]

Is there a way I can configure this again?

Cheers,
Jason

Danyal Iqbal · Answer

My pleasure.

It was news for me as well.

Jason Galea · Answer

Hi @Danyal Iqbal,

Thanks for this. Looks like there is a new feature called "Canned responses" on the comments section.

So I created a template to using variables to match the reporter.

Its a nice feature but unfortunately it doesn't auto-populate, so I have to select the template each time I want to comment.

Thanks for your help,

Danyal Iqbal · Answer

https://jira.atlassian.com/browse/JSDSERVER-3922

might be relevant.

It seems that the feature was removed.

also check out https://jira.atlassian.com/browse/JSDSERVER-631 and https://confluence.atlassian.com/servicedesk/jira-service-desk-3-7-x-release-notes-934718353.html