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No Add Approval checkbox in workflow

Tomasz Bryła_4u5jf5

Hi,

I created the Service Desk project, then added my workflow to it. I wanted to add an approval option, unfortunately clicking on the status I do not have chceck box Add Approval. I have the approvals field added to the creation and editing screen. The Service Desk version is 3.7

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Tansu Akdeniz

Hi @Tomasz Bryła,

Is it a draft workflow? If published, is the workflow matched with an issuetype used in a service desk project?

Tomasz Bryła_4u5jf5

Yes, all this things are configured.

Adrián Plaza [DEISER]

Hi @Tomasz Bryła,

If you check this page: https://confluence.atlassian.com/servicedeskserver037/setting-up-approvals-935575805.html

"To set up an approval step on a workflow for your project, you need to have the Jira administrator global permission"

Do you have the right permissions?

Cheers,

Adrián.

Tomasz Bryła_4u5jf5

@Adrián Plaza [DEISER] Yes, I'm Jira Administrator

Adrián Plaza [DEISER]

This is great @Tomasz Bryła, can you share what you view when are you trying to add and approval?

Tomasz Bryła_4u5jf5

@Adrián Plaza [DEISER]

MTurner_ed1bug

Was there any solution to this? I also cannot see the add approval button

cyborg

Hi,

unfortunately, I'm a little late to the party.

I just had the same problem and found out that the workflow must be assigned to a Jira Service Management project (at least one, probably).

What made it a little tricky in my case was that although the workflow scheme with the workflow in question (no approval checkbox) was linked to a JSM project, the issue type assigned to the workflow was not included in the project's issue type scheme. As a result, the workflow was not used in the JSM project and was therefore not associated with any JSM project.

After I added the IssueType assigned to the workflow in the IssueType Scheme and edited the workflow again, the approval checkbox was there.

Hope this helps.

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