Dear Jira-Team,
we are in test period of jira ServiceDesk within our self-hosted jira software instance.
Currently I'm trying to create a combined view of tasks from a SD-project with those of a Jira Software project. The second one is from category "bussiness".
Depending on our company structure, the project managers will get the licenses for SD-agents to commuinicate with the customers in most cases.
At the same time they have to manage the internal software projects as well. Those internal projects are often conntected to SD-projects because of the same actual project. (For example a relaunch of a webpage has to be managed interally for development and in SD to provide a platform for the customer).
In my admin profile I can create a kanban board to combine multiple projects and their tasks.
My questions are:
1) Is there a function for agents to create boards to combine the tasks of multiple projects?
Are those boards configureable as "personal" as well as company-public?
2) Is there another way for agents to see a summary of internal and customer-related projects (ServiceDesk projects)
Thank you very much for your support.
