break sla are not show in red.

Question

Hi all,

* Install the newest version JIRA Service Desk Jira Software 7.11.2
* Import our projects.

When an SLA breaks is does not show in red.

Petter Gonçalves · Answer

You are welcome, Victor.

We will be waiting for your answer to know if you were able to solve your problem.

victor.bernardo@internationalsos.com · Answer

Hello Petterson;

I will check it and comment.

Thank you very much for you help. Best regards.

Petter Gonçalves · Answer

Hello Victor,

Is the count of the SLA incorrect for the imported tickets too or is only the color that is displaying wrong?

SLA issues are very common for imported tickets when it has already passed for the SLA steps before the import since the SLA rules only trigger when the issues run the specific events in SLA configuration.

I recommend you to check the following steps:

- Check if the rules on Service Desk are working fine for new issues created (not imported)

- follow the steps in the documentation below to troubleshoot the problem and recalculate the SLA for your issues, if necessary:

- Troubleshoot SLA issues

- Missing corrupted SLA data