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No recibe notificaciones

john jairo jimenez rey

Good afternoon

At the moment I require your help, because a user within one of the JIRA projects is not receiving notifications, through the notification inspector it is observed that the person has permission to receive notifications. Similarly, in the notifications scheme, I have the current assignee, which means that every time the person receives the notification, the email is correctly found within the profile. Likewise, it is related to receive the changes of the same and neither the notification emails arrive, as the last one is revised so that the user in the different folder options in the mail and neither SPAM nor in others arrive.

I remain attentive to your prompt help

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Angélica Luz

Hi John,

Just for us to better understand and help you with this issue, the user that is not receiving notification is the assignee of the ticket?
What type of notification are they not receiving?
Is it happening on all new tickets?
When did this issue start? Were there any changes to the notification scheme?
Also, this assignee has the correct permissions to receive the notification?

Regards,
Angélica

john jairo jimenez rey

Hi Angelica Thanks for you answer,

Not at this time the person who does not receive the notifications is one of the people who is licensed and is operator of the incidents that arrive, no type of notification is receiving of what manages. With all the incidents is happening, since the operator began to receive incidents never received notifications. There is no change in the notifications; What's more, there are 2 people on my team with the same profiles of him and these 2 people if they receive notifications but he does not. As I tried to explain if at the time I checked that it was with permissions, in the scheme it appears that it is current assignee then it should be enabled in the profile of this person is the mail correctly. Something more than I can do.

Angélica Luz

Hi John,

Can you please check in the tickets if this affected assignee is also a participant, watcher, approver, part of an organization or the reporter of the ticket?
If he is the assignee but also one of the options above, the notifications will not work because he will be treated as a customer, so it's important to check if he is indeed only the assignee.

Regards,
Angélica

john jairo jimenez rey

Hi Angelica,

Yes he can, check in the tickets if this affected assignee also and participant, watcher, approver, part of an organization, it is assigned as part of the modification equipment, service desk Support.

Thanks for you answer.

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