Share with customer button

Soporte Ferrovial

Hello,
We need to know the exact operation of the Share button with the Jira Service Desk client.
We create a type of issue in Service Desk and move it to an issue of Jira. When doing this, the Request type field remains empty because the issue type is not Service Desk. The problem is that the Share with customer button does not work in these cases, is there any way to make the button with Jira issues work?

Thank you

unknown

Hola,

Me tomo la licencia de hablar en español por el nombre de usuario. Realmente no tengo muy claro lo que necesitáis, esto es lo que he entendido:

Eestáis utilizando un proyecto de Service Desk, y habéis movido un issue a un proyecto de Jira Core/Software y dices que no te aparece una funcionalidad de Service Desk, ¿cierto? Imagino que las razones son principalmente coste de licenciamiento. Si este es el caso, la forma correcta de proceder es enlazar el ticket de Service Desk con el de Core/Software, ya que las funcionalidades que tiene un proyecto de Service Desk nunca podrán ser compartidas por un proyecto de otro tipo. Si tienes más particularidades que impidan hacerlo de esta forma, siempre puedes contar con un script que te ayuda a mantener una relación más estrecha entre ambos tickets.

Mírate este enlace para más funcionalidades nativas de la herramienta:

https://confluence.atlassian.com/servicedeskcloud/collaborate-with-other-jira-teams-on-jira-service-desk-issues-930022007.html

Translation:

Hi,

I'm not really sure about what exactly are your needs here, this is what I understood:

You are using a Service Desk project, then you have moved an issue to a Jira Core/Software project and you say that Service Desk functionality does not appear, is it right? I imagine that the reasons are mainly licensing costs. If this is the case, the correct way to proceed is to link the Service Desk issue with the Core/Software issue, since the functionalities of a Service Desk project can never be shared by a project of another type. If you have more peculiarities that prevent doing it in this way, you can always have a script that helps you maintain a closer relationship between both tickets.

Look at this link for out of the box features:

https://confluence.atlassian.com/servicedeskcloud/collaborate-with-other-jira-teams-on-jira-service-desk-issues-930022007.html