Issues after JIRA Upgrade (Indexing, Searching)

Question

This JIRA instance has been upgraded from 6.4 > 7.0 > 7.x Latest.

The homepage displays the following error :

Searching for this error led me to the Atlassian forums, which suggested I rebuild the index.  This was done, but did not resolve the issue above.  Further searching on the forums led me to a topic that indicated it was an issue with the application indexes.

I moved the home/caches/indexes folder and attempted to reindex but got a few new errors.

In the GUI itself : "A task could not be found for the given task id"

In the application log :

Error creating bean with name 'com.atlassian.jira.toolkit.customfield.searchers.DomainSearcher': Bean instantiation via constructor failed; nested exception is org.springframework.beans.BeanInstantiationException: Failed to instantiate [com.atlassian.jira.toolkit.customfield.searchers.DomainSearcher]: Constructor threw exception; nested exception is java.lang.NoSuchMethodError: com.atlassian.jira.issue.customfields.searchers.ExactTextSearcher.<init>(Lcom/atlassian/jira/jql/operand/JqlOperandResolver;Lcom/atlassian/jira/issue/customfields/searchers/transformer/CustomFieldInputHelper;)V

Any ideas?

unknown · Answer

Here is the full troubleshouting articles: https://confluence.atlassian.com/jirakb/searching-indexing-and-filters-troubleshooting-203394752.html

unknown · Answer

I've found this as an article in Jira 7.12 documentation, but the title says upgrading to and not from: https://confluence.atlassian.com/jirakb/after-upgrade-to-jira-6-user-can-t-search-issues-and-filters-no-longer-work-399999468.html

Anyway, open a ticket at Atlassian support.

Also, check your add-ons. I've seen sometimes an expired add-on causing bugs as bulk edit don't work, who knows if an old version from an add-on can cause it.