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How to access Issue Properties in comment added with Automation

Bianca Tirlea

Hello,

I am using the standard JIRA automation to add a predefined comment when the issue is transitioned from status New to In Work.

I am trying to reference some issue properties inside this comment: Issue Reporter (display name), Issue Summary, Issue Key, Issue created, some Issue custom fields, but can't find any documentation on how to do this properly.

Does anyone know the correct syntax for referencing Issue Properties/Fields/Custom fields inside comments added with Automation?

Thanks,
Bianca

Accepted answers

Petter Gonçalves

Hello Bianca,

This functionality is not available for the standard Automation of JIRA Service Desk, however, you can implement it by using the plugin Automation for JIRA (300 free executions/month)

Here's the documentation of the fields reference:

- Docs Automation for JIRA

All comments

Petter Gonçalves

Hello Bianca,

This functionality is not available for the standard Automation of JIRA Service Desk, however, you can implement it by using the plugin Automation for JIRA (300 free executions/month)

Here's the documentation of the fields reference:

- Docs Automation for JIRA

Bianca Tirlea

Hi,

thanks a lot, now it all makes sense. We were actually testing the Automation for JIRA plugin as an alternative and will install the full version

Bianca.

Petter Gonçalves

You are welcome, Bianca.

Have a nice day!

Dina Abdelhakam

Hello There could you tell me how to use this plugin ??

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