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Didn't receive verification email after change to new email

Nor Alena

Hi, I tried to change email from picasso@ajobthing.my to picasso@ajobthing.com, but I didn't get any verification email for picasso@ajobthing.com.

This account ricky@ajobthing.com, also didn't receive any verification email. Can you please check.

Thank you.

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Angélica Luz

Hi Nor,

When you change the email through id.atlassian.com you will receive a confirmation on your old email, in this case, picasso@ajobthing.my to confirm that you want to change the email.
Can you please check if you received an email on jobthing.my?

Regards,
Angélica

Nor Alena

Hi Angelica,

I've checked picasso@ajobthing.my, and received this email :

Hi Picasso,
You recently changed your email address in your Atlassian account. To confirm the change please check picasso@ajobthing.comto verify it's really you and complete the update.

Cheers,
The Atlassians
Didn't request this change?
If you didn't request to change your email, let us know immediately.

Unfortunately, when I checked in picasso@ajobthing.com to verify, we didn't receive any email from atlassian. Same goes to ricky@ajobthing.com.

Please advice.

Angélica Luz

Hi Nor,

I've checked Sparkpost and Sendgrid and it shows that for picasso@ajobthing.com there was a bounce, so I've removed and now you should be able to receive the email, please just go to id.atlassian.com and check if it shows the option to "Resend email".
For ricky@ajobthing.com it does not show any bounce or block, can you please ask him to go to id.atlassian.com and try to resend the email too? Also, please ask him to check in the spam folder. The subject of the email should be "Email address change request".

Regards,
Angélica

Nor Alena

Hi Angelica,

It works for picasso, thank you very much for your help. Really appreciate it.

I will check for ricky@ajobthing.com as well.

Regards,

Alena

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