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How do I allow user to change two-factor authentication app when Two-factor is enforced?

Dean Stelow

How do I allow user to change two-factor authentication app when Two-factor is enforced? I have a user that wants to change Authentication app on different phone. There is a warning that says if admin enforced, talk to the admin for help. Well, I am the admin and I don't how to do this. The warning states that if they disable two-factor, they will not be able to get back in to re-enable it.

-thanks, Dean

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Mary Ramirez_0um4if

Hi @Dean Stelow,

Depending on the platform, you can unassociate the old phone and associate the new phone by sending a SMS message to set-up the two factor authentication.

Dean Stelow

Ok, it seems I just need to go into the Manage Users page, and disable Two-Factor for the affected person, then re-enable it (make sure the user removes the old device link in their phone authenticator app as well).

Mary Ramirez_0um4if

Correct.

Max Giesbert

I cannot find the setting to disable 2-factor authentication on Manage Users page. Can someone give me a hint?! Thx

Ian Comeau

@Mary Ramirez Is this something my admin needs to do for me?
As a user, can I use TFA on two different phones? I often switch my SIM card between an Android and iOS device so would there be a way to have TFA setup on both phones?

eimis

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