Should I create multiple status which are similar ?

Mustafa Abdat

I am creating a change request workflow. Throughout the workflow I notice there are about 3 status with similar names

 

- CAB Inital Review

- Pre-change CAB Review

- Post-change CAB Review

 

I read about this https://community.atlassian.com/t5/Jira-Core-questions/Two-of-same-status-in-workflow/qaq-p/108233 which suggesting to use single status name "Review" with different condition. 

If I follow the suggestion above, means my review statuses will always be the same that is "Review". my questions:

1. CAB as reviewer, will he or she knows which kind of review he or she is currently at ?

2.  In the dashboard and reporting. Can I differentiate between review statuses ? How to find out which review taking the most time ?

3. Should I just use 3 review statuses as I designed initally ?

 

Mary Ramirez_0um4if

Hi @Mustafa Abdat,

I've seen instances where 3 review statuses are made. As a JIRA admin, you want to stay away from making too many statuses. Depending on the number of statuses you currently have that is an option. But the reviewer will not know the kind of status with this option.

Another option could be to make 1 status called 'Review' and add a custom field to the screen. The custom field could be called 'Review Status' (for example) and have a drop down box that has Pre-change CAB Review and Post-change CAB Review. 

The only caveat is that someone would have to choose from the drop-down box once it's transitioned/or in Review.

In your dashboard, when using a gadget or creating a report, you can create a JQL filter to pull issues in specific statuses.