Service desk -> Request types -> configure visible fields

Dmytro Nikandrov

issue type = Content Update

screen scheme for this issue type = MyScreen (contain 12 Fields)

This request type which you can see on picture used 6 fields from above screen scheme.

But why it showing that used 6 out of 9 fields?

There are 12, not 9 total available fields.

Also when I pressed "Add a field" there are only 3 additional items, not 6 as it should be(total 12 = 6 used + 6 additional not used yet).

Can't get logic...

?

Bastian Stehmann

Hi @Dmytro Nikandrov,

 

maybe you are having some fields that are not supported.

This is the list of supported fields: https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-desk-customer-portals-867182673.html