I need a generic "inbox or assignee" for new issues raised so customers don't need to know the name

Angela Pingram

I have a team of 4 people responding to issues raised by many customers. When the customer raises an issue in Jira , I want them to be able to assign it to my team rather than an individual in my team.  I can then set up a rota to to monitor new issues and assign them to the correct person.  How can I do that?

 

Alexey Matveev

Hello,

There are a couple of solutions:

1. You can create a new user for these people and this people can monitor issues assigned to this new user.

2. You can create a custom group field and fill this field with a group, to which these four users belong. Later you can monitor issues, where this group field is set with the group of these users. Or you can create a board upon this filter.