Email notification to customer before 2 days of due date in jira service desk

Question

Hi,

In our environment, we are trying to configure vendor contracts and renewal process in JSD

here, we want to send a notification to the customer before 2 days of the due date.

help me with this.

Thanks in advance

Pooja_lp8tti · Answer

Thank you @Dave Bosman _Inetum_

Dave Bosman _Inetum_ · Answer

No, It is not possible without a plugin.

Pooja_lp8tti · Answer

Hi @Dave Bosman _Inetum_

Thank you for your suggestion.

Is it achievable without plugins?

And also the email notification should send to the customers in Jira Service Desk. These customers are just a part of JSD, and they are not the users of JSD. (Filter subscription option is not possible for them).

Regards,

Pooja