Email Functionality in Workflow

Question

Working on: Jira Service Desk - Cloud

We were planning to incorporate email templates into the workflow.

e.g.

Within a status when invoked, based on selection of organization and choices selected, a few email templates will be generated and ability to be sent to correct parties based on selection.

Organization A + Choice A, Choice B = Email Template A (Sent to people in Org A that uses Choice A, B)

Organization B + Choice A, Choice C = Email Template B (Sent to people in Org B that uses Choice A,C)

Organization C + Choice D = Email Template C (Sent to people in Org C that uses Choice D)

Is this possible?

Thank you.

Patricia_mpqzai · Answer

Hello Angelica,

Please note that we have no defined solution to date. The suggestion was just to find an add-on to suit our needs which we do not have. We have instead found other workarounds instead. Hope that Jira would have something on this in the future.

Thank you.

Angélica Luz · Answer

Hi Patricia,

Just posting an update here because I saw that the ticket was resolved and the resolution was an automation add-on.
If you need further assistance, please let us know.

Regards,
Angélica

Angélica Luz · Answer

Hi Patricia,

I've checked that you opened a ticket with our support related to this question.
I'll be watching the ticket and when it's resolved, I will post the resolution here.

Regards,
Angélica