Customer Portal url defaults to a page I don't want it to default to.

cole_evans

So the page that anyone using the URL link goes to is this one:

https://{{NAME}}.net/servicedesk/customer/portal/1

 

It doesn't matter how I try and shorten the URL or how I try and manipulate it at all it will always go into the URL above. Which makes it impossible to just give a URL link to a client to get to the page I want them to actually have access to (further below in the past).

Eg: https://{{NAME}}.atlassian.net/servicedesk/customer/portals (It seems this is the URL I want them to actually have)
Eg:L https://{{NAME}}.atlassian.net/servicedesk/customer

Eg: https://{{NAME}}.atlassian.net/servicedesk/

Eg: https://{{NAME}}.atlassian.net

It seems this is the URL I want them to actually have just cannot be accessed and will always default to this extra "portal/1" that I don't want them at.

But I do NOT want this one to be the landing page for clients, this is very prohibitive because this denies our clients the ability to just use our knowledge-base we put together for them on confluence in a direct manner. 

Clicking the top left hand corner logo / icon will take me to the page I actually want the users to arrive at with the URL: https://{{NAME}}.atlassian.net/servicedesk/customer/portals (It seems this is the URL I want them to actually have.)

 

 

Eelke van der Nat

Hey Cole,

 

You can't change the URL name from JIRA. The only way (what i have done) is to create a new url from your companies domain and redirect it to the landingpage of your portals.
I guess u can ask your IT colleagues to create this.