customer satisfaction (CSAT) feedback - change 5 stars to three

Question

Hello, can I somehow reduce the rating scale at CSAT from five stars to three?

Krisztian Kovacs_rapuo3 · Answer

Hi @Katya Godneva,

I'm afraid that seems to be built-in Jira functionality and cannot be configured. But I'd suggest you wait a bit, maybe someone knows a workaround.

https://confluence.atlassian.com/servicedeskcloud/collecting-customer-satisfaction-csat-feedback-790791332.html

Let me know if this helps somewhat and what your additional thoughts are.

Cheers,
Krisz