nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Adding a transition from closed to open to an existing workflow/reopen request?

Andrej Kavcic_06dl0m

Hi,

I am trying to create a reopen capability to my requests. So I tried to add a transition from closed status to open but the system is not allowing me to do so, with an information *"You cannot perform this operation on a draft workflow."*

Please see attached photos.

Current workflow

curent WF.JPG

Desired transition that cannot be created.

desired transition.JPG Desired workflow

Desired WF.JPG

Accepted answers

@Andrej Kavcic You have to copy the workflow and add transition in the copied workflow, then map that workflow to the project

All comments

@Andrej Kavcic You have to copy the workflow and add transition in the copied workflow, then map that workflow to the project

Andrej Kavcic_06dl0m

Thanks Aswin, this worked.

Regards,

Andrej

Thank you! This helped with my question too!

Marcin Krasicki_bsi1pv

just got that same issue, what a mess this system is... thanks for a way to resolve it @Andrej Kavcic

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-service-desk

jira-service-desk-cloud

transition

workflow

draft

reopen