nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA Rebuilding Index Stuck - Restart Gives 'Jira Locked Error'

Mark_air4rb

Hi, we have been preparing our Jira Index for upgrade and updating the plugins accordingly.

When rebuilding the instance after upgrading a plugin, it became stuck and hung. To resolve this, we tried to restart the JIRA application and now we are stick with the 'Jira locked error'

We have tried the following:

Deleted '.bundled_plugins' & '.osgi_plugins'
Increased the memory limit
Given the plugins more time at startup (increased to 300 then 600)

But none have resolved the issue.

Any help would be appreciated.

Thanks!

Accepted answers

All comments

Dave Bosman _Inetum_

Hi Mark,

You could try starting in safe mode if you think it is caused by one of the plugins.

*edit*

Is there an antivirus running on the server?

According to Atlassian:

JIRA applications and anti-virus software are known to be mortal enemies - It's hard to have both of them at the same place at the same time. During startup, JIRA applications create quite a number of temporary files that it has to read from. If an anti-virus software goes through all of these files (which are usually in the JIRA_INSTALLATION or the JIRA_HOME directory), it can hinder or stop the startup process from proceeding normally.

Exclude your JIRA INSTALLATION DIRECTORY and your JIRA HOME DIRECTORY from being scanned by the anti-virus. However, sometimes, even though an exception has been added, the problem might still persists, in those cases, please try disabling your anti-virus entirely.

Regards,

Dave

Mark_air4rb

Hi Dave, will try safe mode, thanks. No there is no AV on the server.

Dave Bosman _Inetum_

Hi Mark,

If that does not work, can you please check the log files?

you can also check this to unlock.

Regards

Mark_air4rb

Hi Dave, thanks for this. We have unlocked now so trying that. Where would we find the log files? A silly question, I know but under home we have only access.log

Mark_air4rb

For current context, we have now tried everything on the documentation:

https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html?_ga=2.3729273.814050296.1535055278-790362204.1520109706

Mark_air4rb

Sorted. I misunderstood my admins comments about what he tried on the above documentation. For information, the issue was resolved by re-enabling the plugins in the DB. Thanks very much for the help Dave.

Dave Bosman _Inetum_

Hi Mark,

I'm glad that you where able to solve it.

Best of luck with your upgrade. Don't forget to create a backup first

PS: For future reference, also make a backup before upgrading your plugins

Regards

Dave

Mark_air4rb

Yes, I certainly will! Thanks again Dave.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

jira-software