Restrict specific Customers to log issues from customer portal

Question

We have added most of the customers whom we need to give the access to log issues on the customer portal.

However, is there a way we can restrict the access to a few users?

There is a company of 50 users and 5 are admins, who are allowed to log issues with us.

However we would like remaining 45 to be able to add comments from their individual logins and can see only their own issues.

Victor Mutambuki · Answer

Piyush,

So anyone can raise tickets in your service desk, which is the 3rd option on who can raise tickets.

If that's the case, I don't know if you can block them from raising tickets.

Victor

Piyush Wason · Answer

Hi Victor,

Apologies if it was not clear.

These customers are not 'Agents' in service desk.

These are external users who have the access to self service portal to log issues with us.

I don't think so, licence is an issue here.

Thanks.

Piyush

Victor Mutambuki · Answer

Piyush,

You just want the 45 to comment only? What is your license count for service desk?

Victor