User cannot "complete" a sprint (missing permission)

Question

I have a user that until yesterday could "complete" the sprint, but now the button is greyed out and the tooltip claim that he is lacking permissions.

As far as I can see, he has all the required permissions, despite me rummaging around with all the possible permission he still can't click on the button.

Funnily enough, *I* can access that button but apparently even if I give him all the permissions I have, he still can't.

Any idea?

Davide Bianchi · Answer

...and of course NOW he said that "it's working"!

>:-(

grrr... nevermind...

Davide Bianchi · Answer

Project permissions, the user is the one marked with red, and he has the "SprintManager" role. I've asked him to send me a screenshot of the related Sprint screen.

Ravi Varma · Answer

Hi @Davide Bianchi,

I would recommend to go through the Permissions overview section in JIRA Software documentation (http://product-downloads.atlassian.com/software/jira/downloads/documentation/JIRASOFTWARESERVER072-170816.pdf), so that you can determine what is happening with that user.

Also, if you can provide a screenshot of relevant screens (Project permissions, Sprint screen etc), I would try to investigate.

Regards,

Ravi Varma