Jira locked upgrading from 6.1.6 to 7.0.11

Question

Hello, We are trying to migrate our Jira instance to a different server and then upgrade from 6.1.6 to 7.0.11 to 7.10. I was able to migrate to another server, and run the upgrade, but I am redirected to http://jira-web.acns.colostate.edu:8080/secure/MyJiraHome.jspa and get a timeout error in the browser. Some of the errors in the catalina.out file: Your previous JIRA installation contains customisations that must be manually transferred. Refer to our documentation more information: http://docs.atlassian.com/jira/jadm-docs-070/Upgrading+JIRA#UpgradingJIRA-custommodifications [c.a.p.osgi.factory.OsgiPluginInstalledHelper] Cannot determine required plugins, cannot resolve bundle 'de.polscheit.jira.plugins.gantt' [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.upm.plugin-license-storage-plugin' org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name 'licenseReceiptValidator' defined in URL [bundle://166.0:0/META-INF/spring/atlassian-plugins-components.xml]: Unsatisfied dependency expressed through constructor argument with index 0 of type [com.atlassian.upm.license.internal.PluginLicenseRepository]: JIRA Welcome Plugin: There was a problem loading the module descriptor: java.lang.Void.
Unable to enable web fragment Upgrade Succeeded! JIRA has been upgraded to build number 70121 JIRA 7.0.11 build: 70121 started. You can now access JIRA through your web browser. 2 plugins failed to load during JIRA startup. Cannot start plugin: de.polscheit.jira.plugins.gantt 'com.atlassian.upm.plugin-license-storage-plugin' - 'Atlassian Universal Plugin Manager - Plugin License Storage plugin' failed to load. 1 plugin are unaccounted for. 'com.atlassian.jira.welcome.jira-welcome-plugin' - 'JIRA Welcome Plugin' is unaccounted for. I have tried deleting the .osgi-plugins and .bundled-plugins folder and restarting Jira. I have also tried disabling the plugins in the database table named pluginstate. I checked that our license in Jira 6.1.6 shows as valid. Which of these might be causing the problem, if any? The plugins Apache setup in default-ssl.conf License configuration What else can I do to troubleshoot and fix this issue? Here is our default-ssl.conf which uses reverse proxy and Shibboleth. ServerAdmin webmaster@localhost DocumentRoot /home/jira/jira/webapps ServerName jira-web.acns.colostate.edu ErrorLog ${APACHE_LOG_DIR}/error.log CustomLog ${APACHE_LOG_DIR}/access.log combined SSLEngine on SSLCertificateFile /etc/ssl/certs/jira-web-cert.pem SSLCertificateKeyFile /etc/ssl/private/jira-web.key SSLCACertificateFile /etc/ssl/certs/comodoca.pem SSLOptions +StdEnvVars SSLOptions +StdEnvVars UseCanonicalName On Options Indexes FollowSymLinks MultiViews AllowOverride None AuthType shibboleth ShibRequireSession On Require valid-user Order allow,deny allow from all SSLProxyEngine On ProxyRequests On Order deny,allow Allow from all ProxyPass / http://jira-web.acns.colostate.edu:8080/ Thanks, Greg Vogl

Craig Castle-Mead_20fp9z · Accepted Answer

Hey Greg,

Not saying this is definitely the answer, but I’d start by checking your server.xml file (in the application directory) and checking if the proxyName and proxyPort values are set to jira-web.acns.colstate.edu and 443 respectively - if you can hit https://jira-web.acns.colstate.edu and it then redirects you to the MyHomeJira.jsp url, then the application sounds like it’s at least starting, it just doesn’t know what it’s “proper” URL/port is meant to be

More Info on Apache reverse proxy setup at

https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html

That may help, but if not let us know

CCM