nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Slack integration failing

James Porter

We started experiencing a slack integration issue. It seems that Jira no longer sees the slack account channel. It is happening for a specific channel. Another channel is working fine.

we get the following errors in the trouble channel

Slack integration add-on error: something went wrong while getting teams list

Please, contact support or try again later. Error id is: d07abdc0-a4de-11e8-a8f0-ef6fb6e16bdc.

Client-side error

Client-side error. Error ID: b4f8ee84aff943e0acda0db777af9811. Please reload the page or try again later.

Accepted answers

Daniel Eads

Hi James,

We had a transient issue with the Slack connector last night. It was resolved after a short bit. Are you still seeing the same issue?

Thanks,
Daniel

All comments

Daniel Eads

Hi James,

We had a transient issue with the Slack connector last night. It was resolved after a short bit. Are you still seeing the same issue?

Thanks,
Daniel

James Porter

we are not seeing that issue, however I'm not sure if it is passing info. I may delete the slack integration for the channel and recreate it.

Daniel Eads

That's a sound approach. Cheers!

James Porter

I tried that approach, but now I can't see the specific #channel I want to communicate with. Other channels are showing up, but not the one we used originally. I typed #app-dev, which is the channel we were previously using and Jira can't seem to see it.

Jon Szymanski

We are still seeing the client error for slack integration.
It loads the page with our existing integration very briefly, then quickly displays the error.
Now working again but now also seeing no data in dropdown.

Shannon S

Hello Jon,

You can raise this as a new question, or with the Support Team if you are on Jira Cloud. That will ensure your issue is seen and we can help you with your problem.

Regards,

Shannon

Boujraf Youssef_qj3xja

Dear

I have the same issue and already triggered an issue to support team but no reply

I hope this error could help you.

Best Regards

Youssef

Shannon S

Hello Youssef,

Thank you for reporting this. I see that my colleague has been assisting you on your case. I've asked him to reply here once it's resolved. That way, if there's a fix or a known bug, it will be publicly documented.

Thanks again,

Shannon

Katrin Muck

we have also just encountered this problem ... is there any working workaround at the moment?

Devashri Deshmukh

I am facing this exact same issue today. Is there a workaround?

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