How to validate date from Jira Service Desk Portal in a Request Type form

Question

Hi, is there a way to validate a date field which is presented in the Customer Portal in JSD? For example - I have a 'planned start date' field which is present in the request type form, and I want to make sure this field is minimum 5 days ahead from the current moment.

Dimitar I_ Dimitrov · Answer

I am using the Server version. If you can point me to a solution with Scriptrunner I would be happy to find out how. PLease share.Thanks!

Mark Markov · Answer

Hello @Dimitar I_ Dimitrov

Are you using jira sd cloud?

Because in server service desk you can do it with plugins like Scriptrunner with validators or behaviours.

Petter Gonçalves · Answer

Hello Dimitar,

Unfortunately, validators are not being applied on JIRA Service Desk Portal when performing transitions, as you can see in the reported bug:

https://jira.atlassian.com/browse/JSDCLOUD-4007

There is also a feature request opened for your specific requirement:

https://jira.atlassian.com/browse/JSDCLOUD-4744

The best we can recommend for now is to add a comment in the field help informing that the request will only be accepted if the "planned start date" is minimum 5 days ahead from the create date.

For internal created Service Desk issues, you can use the Date Window Validator