Customer request status does not match?

Question

Hi everyone,

2018-08-20 11:59:25,184 automation-rule-executor:thread-4 WARN automation     [feature.customer.request.CustomerRequestInternalManagerImpl] The first customer request status found, does not appear to match the actual issues current customer request status. Attempt a re-sort operation before return results

I have ran all of the integrity checker functions, and even checked the states in the database, can not find the issues that would cause problems.

I have ran through Automation for JIRA rules and regular Service Desk automation rules, but I can not either find errors.

What might be causing this if not inconsistent workflow states?

David_swfcma · Answer

I was not able to figure it out yet, it isn't causing any adverse effects as far as I can tell, so it's on the back burner until the day comes around where I have time to look into this.

Michael Bachmann_1dy59l · Answer

I have the same problem and even receive the log entry when opening an issue :(

2018-10-26 08:49:21,460 https-jsse-nio-8443-exec-136 WARN *** /browse/SD-15968 [c.a.s.i.f.customer.request.CustomerRequestInternalManagerImpl] The first customer request status found, does not appear to match the actual issues current customer request status. Attempt a re-sort operation before return results

I don't have "Checklist for JIRA" installed, but use JWME. I checked some transitions but there are just so many...

Where you able to figure this out?

David_swfcma · Answer

Thanks for the advice, I am using the checklist addon so there could be a correlation there. I'll look into this.