service desk getting request type

Sergio Palacio

I'm trying to get the service request in a validation script using scriprunner

But the script gets a different service than the chossen by the user.

 

@WithPlugin("com.atlassian.servicedesk")
RequestTypeService requestTypeService = ScriptRunnerImpl.getPluginComponent(RequestTypeService)

def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

def reqQ = requestTypeService.newQueryBuilder().issue(issue.id).build()
def reqT = requestTypeService.getRequestTypes(currentUser, reqQ)
def requestTypeName = reqT.right.results[0].getName()
log.warn("REQUEST TYPE " + requestTypeName)

 

if (requestTypeName == "Alpha"){
blah
}

WARN [jira.groovy]: REQUEST TYPE Beta

thanks in advance.

Mark Markov

Hello @Sergio Palacio

try this script:

import com.atlassian.jira.component.ComponentAccessor

//service desk apis to get name instead of key value
import com.atlassian.servicedesk.api.requesttype.RequestTypeService
import com.atlassian.servicedesk.api.requesttype.RequestType
import com.onresolve.scriptrunner.runner.customisers.PluginModule
import com.onresolve.scriptrunner.runner.customisers.WithPlugin

@WithPlugin("com.atlassian.servicedesk")

@PluginModule

RequestTypeService requestTypeService

def currentUser = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()


RequestType getRequestType = requestTypeService.getRequestTypeForIssue(currentUser, issue).right().get()
String requestTypeName = getRequestType.getName()

log.warn("REQUEST TYPE NAME: ${requestTypeName}")