We use the Jira Service Desk (Cloud) and we want to make it so when an issue closes no one can comment on that ticket either from the customer portal or through email.
Check this link out. It may or may not work I have not personally tested it.
https://confluence.atlassian.com/jira060/how-to-deactivate-comments-for-closed-issues-370705204.html
That is what I needed. Thank!!!!
The issue with this solution is if you have email requests set up and a user adds a comment via email reply, the customer will not be notified that the message will not be received by the agent.
I can see that being considered and issue however I have my environment setup that when a ticket is closed the Requester and Assignee receive and email saying the issue is closed.
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