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Service desk team - permission to add new customer

Lukas Kinc

Hi,

I need set permission for service desk agents to add new customer when they create a new issue by customer portal.

I am Jira admin and admin of project and I have this permission - I get "Add new customer sfdf@ee.cz"

But user of service desk team get "No result found" on the same email "sfdf@ee.cz".

Dont you know what I need to set?

Thanks

Service desk: Snímek obrazovky 2018-08-15 v 21.48.31.png

Admin: Snímek obrazovky 2018-08-15 v 21.48.15.png

Accepted answers

Lukas Kinc

The problem was in disabled notification. After enable was problem solved...

All comments

Raynard Rhodes

This appears to be an admin-only function. I do not see any permissions that would allow this other than administer project/admin

Brant Schroeder

This is not specific to admins only and agents should have this functionality. Can you create a test user, give them agent specific permissions and try to perform this on your machine? I am wondering if it has something to do with their browser and the AJAX call that makes. Can the user also try raising the request on behalf of a user that already exists and be able to change it?

Lukas Kinc

The second user is the test user.

It happenned in another jira instance, so I tested on the my own test instance.

The test user have role 'service desk team' and 'service desk customer'. If I added the administrator role to the test user, function "Add new customer" is available.

And yes, the test user can create issues from customer portal on behalf of existing customers.

I tried to set global service desk permission and project customer permission, but no effect...

thanks for your time!

Brant Schroeder

What happens if you remove the role service desk customer?

Lukas Kinc

nothing; still "No result found"

Lukas Kinc

The problem was in disabled notification. After enable was problem solved...

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