Send the comment from Customer Satisfaction Survey to Service Desk Agents

Question

Is it possible to send the attributed comment in a Customer Satisfaction Survey to the Service Desk Agents? If Yes, can we filter by evaluation rate? I mean, only 5-star comments will be sent to agents. I already tried to do it by automation, but unsuccessfully.

I've read some posts, but no one of them has mentioned this feature.

Angélica Luz · Answer

Olá Moises,

Claro, sem problemas.

Caso tenha alguma dúvida, por favor nos informe.

Angélica

Moises_p8nevn · Answer

Obrigado Angelica! Vou tentar alguma automacao por aqui e, dando certo, eu publicarei okay?

Angélica Luz · Answer

Hi Moises,

Currently, it's not possible to send the satisfaction results and comments via email.
We do have a feature request suggesting the implementation of such ability:

- https://jira.atlassian.com/browse/JSDCLOUD-6387

As a workaround, you can check our Marketplace and use an add-on that may have more functionalities than Jira's Csat.

I'm sorry that we can't be more helpful on it.

Regards,
Angélica