Adding Custom Fields to Email Subject Line

Question

Hi

We are just setting up Service Desk for a new customer project and I want to add 2 custom fields to the Email Subject line and other custom fields in the email body for the notifications.

The custom field id's are 10074 and 10053 and I have tried adding ${issue.CustomVieldValue(10053)}, ${issue.getcustomfieldvalue_10053} and ${issue.getCustomVieldValue(10053)} and variations of the syntax and all I get in my email is the actual text I enter in the Customer Notifications>Template Subject field or do I need to add the variable somewhere else?

I'm not a developer or familiar with html so is someone able to provide assistance and include the syntax I should be using, I'd really appreciate it.

Thanks in advance

Linda

Brant Schroeder · Answer

@Rich Wharton You will need to vote for the enhancement as it has not been implemented yet.

Rich Wharton_cg8v8f · Answer

Has this been fixed/implemented yet?

Brant Schroeder · Answer

Linda,

At this time the only variables that you can insert at the ones provided in the email template.  There is an open Suggestion that you can find at JSDSERVER-4642 titled Ability To Add Custom Field Values to Service Desk Notification Template. Please vote on JSDSERVER-4642 to add impact and you'll be notified when there are any updates!